Shipping policy

Thoughtfully made. Carefully sent. We're grateful you've chosen to bring a piece of The BlaQ House home. 

Processing & Production 

Some of our items are made to order. Please allow 3 -5 days for processing and production before your order ships. Any item - specific timelines will appear on the product page. 

Shipping and Delivery 

We currently ship to the U.S. Shipping charges are displayed at checkout. 

Once shipped. estimated delivery is 7 - 10 business days depending on your location and shipping method. Production time is separate from shipping time. Delivery estimates are not guaranteed and may be affected by holidays, weather, or carrier delays. 

Multiple Packages

Items may ship separately when fulfilled by different production partners or artists. If your order arrives in more than one package, the remaining items may still be on their way. 

Order Tracking

When your order ships, you'll receive a shipping confirmation with tracking information where available. Please allow time for the carrier to update its tracking system. 

Shippind Address Changes

Please review your shipping address carefully before checking out. If you notice an error, contact us as soon as possible. Address changes may not be possible once an order enters production or ships. 

Missing or Damaged Orders 

If your package is missing, arrives damaged, or contains an incorrect item, contact us with your order number, and a description of the issue. For damaged or incorrect items, include photos of the item and pacakaging so we can help resolve it. 

Digital Products 

Digital products do not require shipping. Access or download instructions will be provided after purchase. 

Questions?

Contact us with your order number. We are happy to help.